Privacy policy
Updated 26 March, 2024
PLEASE READ THESE PRIVACY POLICY CAREFULLY BEFORE USING THE SERVICES OR ACCESSING THE PLATFORM.
1. Introduction
Hi! We've created this Privacy Policy (the “Policy”) to describe your privacy rights regarding how we collect, use, process, disclose and protect your information; including any nonpublic, personal information (Personal Data). This Policy applies to the Personal Data collected by Ndia when you use our website, mobile application, social media platforms, tools and any other platform belonging to Ndia (collectively, the 'Services') or otherwise interact with us as described below. We may update this Policy from time to time and at our sole discretion. Where updates are made to the Policy, we will notify you of same by revising the date at the top of this Policy, and in some cases, we may provide you with additional notice ( by adding a statement to the homepages of our website or mobile application; or by sending you an email notification). We encourage you to review the Policy whenever you interact with us to stay informed about our information privacy practices as well as ways in which you can protect your privacy. By accessing or choosing to use any of our platforms, you agree to be bound by this Policy.
1.1 Consent
You accept this Policy when you give consent upon access to our platforms, or use our Services, technologies, features, content or functions offered on our website, mobile applications, digital platforms, social media, amongst other platforms which may be contemplated to be used by Ndia.
1.2 Use of Personnal Data
We may use your information, including Personal Data as follows:
1.3 Payment and Fees
- Provide, maintain and improve our Services
- Provide and deliver the products and services you request, process transactions and send you related information, including confirmations.
- Verify your identity and prevent fraud.
- Send you technical notices, updates, security alerts and support and administrative messages.
- Respond to your comments, questions and requests and provide customer service.
- Communicate with you about products, services, offers, promotions, rewards, and events offered by Ndia and others, and provide news and information we think will be of interest to you.
- Monitor and analyze trends, usage and activities in connection with our Services.
- Personalize and improve the Services and provide advertisements, content or features that match user profiles or interests.
- Process and deliver contest or promotion entries and rewards.
- Link or combine with information we get from others to help understand your needs and provide you with better service.
- Carry out any other purpose for which the information was collected.
1.4 Location Information
If you initially consent to the collection of location information by Ndia or Google Maps within our mobile application, you may be able to subsequently stop this collection through your device operating system settings or through your online account settings. If either of these opt-out options are not available to you, you may also disable location information by following the standard uninstall process to remove our mobile application from your device.
1.5 Analytics and Advertising Services Provided by Others
We may allow others to provide analytics services on our behalf and to serve advertisements on our behalf across the Internet. These entities may use cookies, web beacons and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This Personal Data may be used by Ndia and others, to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising targeted to your interests and better understand your online activity.
1.6 Security
Ndia takes reasonable measures to help protect all Personal Data about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. To prevent unauthorized access to your information, we have implemented strong controls and security safeguards at the technical and operational levels. Additionally, Ndia implements policies designed to protect the confidentiality and security of your nonpublic Personal Data, including a privacy protection policy. Ndia limits access to your Personal Data to employees that have a business reason to know such Personal Data, and implement security practices and procedures designed to protect the confidentiality and security of such Personal Data and prohibit unlawful disclosure of such Personal Data in accordance with its policies. Where you have chosen a password that allows you to access certain parts of the website and mobile application, you are responsible for keeping this password confidential. We advise you not to share your password with anyone. We have also taken measures to comply with provision of security facilities for the protection of your Personal Data through the set up of firewalls, limited access to specified authorized individuals, encryption and continuous capacity building for relevant personnel. We therefore have digital and physical security measures to limit and eliminate possibilities of data privacy breach incidents. Although we use appropriate security measures once we have received your Personal Data, the transmission of data over the internet (including by email) is never completely secure. We endeavour to protect Personal Data, but we cannot guarantee the absolute security of Personal Data transmitted to us or by us. We will notify you and any applicable regulator of a breach where we are legally required to do so.
1.7 Where We Store Your Personal Data
The Personal Data that we collect from you will be transferred to and stored at a destination outside Nigeria. By submitting your Personal Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy. All Personal Data you provide to us is stored on our secure cloud storage solution.
1.8 How Long We Keep Your Personal Information
We will hold your Personal Data on Ndia’s systems in line with our Retention Schedule to fulfil the purpose for which it was collected or to comply with legal, regulatory or internal policy requirements.