Terms of service

Updated 26 March, 2024

Please read these terms of use carefully before using the services or accessing the platform

1. Introduction

By accessing and using the NDIA platform, you agree to comply with the terms and conditions outlined below. These terms govern your use of the NDIA website, mobile applications, and associated services.
1.1 User Responsibilities
  1. 1.
    Customer:Customers are responsible for providing accurate and up-to-date information when placing orders. NDIA is not liable for any issues arising from incorrect orincomplete information provided by customers.
  2. 2.
    Vendors:Vendors are responsible for maintaining accurate product listings, pricing, and availability on the NDIA platform. NDIA reserves the right to take necessary action if vendors violate terms or fail to meet quality standards.
  3. 3.
    Riders:Riders are responsible for delivering orders promptly and ensuring the safety and integrity of the delivered items. They should adhere to delivery protocols and guidelines provided by NDIA.
1.2 Ordering and Delivery
  1. 1.
    Orders:Customers can place orders through the NDIA platform, selecting their desired vendor and items. NDIA is not responsible for the quality or accuracy of the products provided by vendors.
  2. 2.
    delivery:NDIA strives to provide accurate delivery estimates, but actual delivery times may vary depending on various factos. NDIA is not repsonsible for delays caused be external circumstances beyond its control.
1.3 Payment and Fees
  1. 1.
    Customers:Customers agree to pay for their orders through the payment methods accepted on the NDIA platform. NDIA reserves the right to change applicable taxes, delivery fees, or service charges.
  2. 2.
    Vendors:Vendors agree to pay a commission fee to NDIA based on the agreed-upon percentage of each order's total value. Commission rates may vary based on sales volume of promotional offers.
1.4 Cancellations and Refunds
  1. 1.
    Customers:Customers can cancel orders before they are confirmed by the vendor. Refunds for cancelled orders are subject to the vendor's refund policy.
  2. 2.
    Vendors:Vendors may have their own cancellation and refund policies, which should be communicated to customers clearly. NDIA is not responsible for vendor policies regarding cancellations or refunds.
1.5 Intectual property
NDIA retains all rights to its website, mobile applications, logos, trademarks, and other intellectual property. Users are prohibited from using, copying or reproducuing any NDIA intellectual property without prior written consent.
1.6 Privacy and Data Protection
NDIA takes privacy and data protection seriously. By using the platfrom, you acknowledge and agree to the NDIA Privacy Policy, which outlines how personal information is collected, used and protected.
1.7 Limitation of liability
NDIA is not liable for any direct, indirect, incidental or consequential damages arising from the use or inability to use the platform, including but not limted to loss of profits, data, or business opportunities.
1.8 Modifications to Terms and Conditions
NDIA reserves the right to modify or update these terms and conditions at any time. Users will be notified of any significant changes, and continued use of the platform constitutes acceptance of the modified terms.
1.9 Governing Law and Juridiction
These terms and conditions are governed by the laws of Nigeria. Any disputes arising from the use of the NDIA platform shall be subject to the exclusive jurisdiction of the courts in Nigeria.